The Gas Safe Register and consumer psychologist, Dr Simon Moore, are urging families to not trust gas engineers purely on looks.
Research has shown that only two in five people check the gas engineer they hire before letting them into their home.
This is potentially putting many families at risk from gas leaks, fires, explosions and CO poisoning.
More than half of those who surveyed say they have let a tradesperson into their home without checking their qualifications.
Research also has shown that gas engineers are more likely to be trusted than electricians, plumbers, joiners and carpenters to work in homes without being asked to provide their ID.
The research highlights the factors that make people trust a tradesperson:
- Personal presentation (44%)
- How official they look (43%)
- Body language (25%)
- Personality (22%)
- A friendly face (18%)
Words from the Experts
Consumer psychologist, Dr Simon Moore, said:
“Our propensity to trust tradespeople is based on a variety of factors such as personal presentation, their body language and how official they look, and not always on their qualifications or credentials. This is a natural thing and is often how we cut corners to speed up our decision making.
“Cutting corners on gas safety, however, can result in a much more dangerous situation than most other decisions we make. I have partnered with Gas Safe Register to remind families to not rely on their trust instincts and always check their gas engineer is on the Register and check their Gas Safe ID card before letting them carry out work.”
Jonathan Samuel, chief executive, Gas Safe Register, said:
“The research findings reveal that people are putting themselves and their families in unnecessary danger by allowing their gas appliances to be worked on by people who may not be legally qualified to do so.
“Don’t cut corners when it comes to gas safety. Always check that your gas engineer is on the Gas Safe Register by remembering to check their Gas Safe ID card on the front and back before letting them into your home to ensure they’re qualified to work on your gas appliances.”
Tips to give your customers
- Only employ a suitably qualified Gas Safe registered engineer when having gas work carried out in your home.
- Always ask to see your engineer’s Gas Safe ID card. Make sure you check the back of the card, which will state which gas appliances they are qualified to work on.
- If you suspect that someone is an illegal fitter or are worried about gas work carried out in your home, you can report this online or contact Gas Safe Register on 0800 408 5500.
- Know the symptoms of CO poisoning; headaches, nausea, breathlessness, collapse, dizziness and loss of consciousness.
- If you smell gas or think there might be a gas leak, call the free 24-hour national gas emergency number immediately on 0800 111 999.
- Never attempt to work on a gas appliance yourself, always seek the help of a qualified Gas Safe registered engineer who can work on your gas cooker, boiler or fire in a safe way..
Do your customers ask to see your Gas Safe ID? Are they aware when they should be getting their annual boiler check? Tell us about your experiences with your customers @Logic4training