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British Gas in the bad books

December 18, 2014 featured image

Its bad news for British Gas, the company is being forced to give £11.1million to charity as part of a punishment by Ofgem for failing to deliver household efficiency measures on time.

The energy giant has delivered only 60 per cent of its Community Energy Saving Programme, which was designed to help vulnerable households by installing free insulation by the end of 2012. Over 6,700 low-income households experienced delays in receiving the energy saving measures, leaving them without insulation throughout the winter months. British Gas said one of the factors behind the delays was bad weather.

The fine also covers British Gas’ failure to meet Carbon Emissions Reduction targets within domestic properties; in fairness to British Gas, they didn’t do quite so badly on this score, only falling shy of its obligation by 1%.

British Gas’ fine will go towards benefitting vulnerable homes through specialist energy poverty charities and it’s not the only firm to have its failings under energy saving schemes exposed. Last week, Ofgem issued power station Drax with a record penalty of £28million, while InterGen was ordered to pay £11million.

Watch our Top Tips for Healthier Heating video below.

Helping end users keep warm and their heating systems and homes efficient is not just the reserve of the ‘Big Six’, gas installers have a role to play too. Make sure your customers have their boilers and other gas appliances serviced annually and advise on energy saving tips.

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