A new survey of 500 tradespeople has revealed that you lot are actually a caring bunch who will go above and beyond the call of duty with your customers, one tradesman even went as far as cooking Christmas dinner for a lonely customer!
The survey showed that over 90% of those asked had performed small tasks that were not in their original remit…
- A quarter asked said that they have actually taken a customer to hospital when they have been involved in an accident.
- 1 in 5 asked said they have administered first aid to a customer.
- 1 in 12 has taken a pregnant customer in labour to hospital.
The survey results become even more heart-warming when you read that three quarters of those asked said that they had taken time out of their busy schedules to spend time with the customers, one-on-one, when they felt that the customer might be lonely or in need of company. This goes a long way to dispelling some of the traditional “Uncaring Cowboy” myths that plague the industry all too often.
- 40% help out with DIY that is not part of the job they have been hired for.
- 40% helps with shopping or lifting heavy items
- 1 in 10 have taken a customer’s dog for a walk
- A quarter have helped a customer with their phone or computer
- A quarter also helped assemble furniture.
- 1 in 10 has helped to fix a broken down car or change a tyre
- A quarter said they have taken letters and parcels to the post office
- 1 in 5 have popped to the shop for customers or run other errands.
One in three have come across dangerous work when carrying out a job and fixed it without mentioning it to the customer, another statistic that goes against the way the media often portrays tradespeople.
One of the more “unusual” revelations from the survey was that around one in five respondents claimed to have witnessed a “spooky event”. It’s not clear whether this was down to customers playing cruel tricks or whether there really was some supernatural activity but the truth is out there somewhere!
If you have gone beyond the call of duty why not tell us about it? Tweet us @Logic4training or tell us on Facebook
The survey was conducted by Origin, manufacturer of doors, windows and blinds.